Return and Refund Policy
KlickPay is committed to protecting customers’ rights and operating in accordance with applicable Kuwait payment regulations and electronic transaction requirements.
1. Refund Eligibility
- Refund requests should be submitted within 14 days of the original transaction date unless the merchant’s policy states otherwise.
- Refunds are subject to merchant approval and KlickPay’s internal verification process.
- Successfully processed transactions may be refundable only in justified cases such as merchant error, technical malfunction, duplicate charges or valid disputes.
- Refund requests must be supported by valid proof such as invoice, receipt or transaction reference number.
2. Refund Procedure
- Customers should contact the merchant directly to request a refund.
- If approved by the merchant, KlickPay will initiate the refund through the original payment method whenever feasible.
- Bank charges, processing fees or third-party provider fees may be non-refundable.
3. Processing Time
Refunds through bank cards, KNET or other payment channels may require 7 to 21 business days to reflect, depending on the customer’s issuing bank and payment network policies.
KlickPay may notify the customer once the refund is processed but is not responsible for delays caused by third-party banks or payment networks.
4. Non-Refundable Transactions
- Charitable donations, government payments or one-time payments may be non-refundable unless required by law.
- Transaction fees, processing charges and service fees are generally non-refundable.
5. Fraudulent or Unauthorized Transactions
Suspected fraudulent transactions will be investigated. KlickPay may withhold refunds pending investigation results, and false claims may result in account suspension or reporting to relevant authorities where appropriate.
6. Customer Support
Customers can submit refund inquiries or complaints to KlickPay Customer Support at info@klick-pay.com or call +965 22233313.
